Iloilo City- Leading digital solutions and costumer experience (CX) Provider TELUS International Philippines (TPP) opened its 7th delivery center in the country and first outside Metro Manila in Iloilo City. The new TELUS Iloilo City delivery center is located on Levels 14 to 16 of the SM Strata Tower on Senator Benigno Jr Avenue, one of the busiest thoroughfares in Iloilo City, and right across SM Iloilo Mall, accessible through a covered bridgeway from SM Iloilo.
"We are thrilled to launch our milestone delivery center in Iloilo City, our first-ever TELUS International Philippines location outside of Metro Manila. The IT and customer experience business scene is booming in Iloilo and we want to be part of its growth as we provide more employment opportunities for residents in Iloilo and surrounding cities. We look forward to building a strong team of professionals who will provide strong exceptional support to our growing list of clients in the areas of digital costumer care, IT and technical support," said Jonabee Catura, TELUS Iloilo City Site Lead.
TELUS International Philippines is a leading Philippines based provider of digitally-enabled costumers experience and business solutions for companies within the technology and games, communications and media, eCommerce and fintech, travel and hospitality, healthcare and other exciting sectors.
The TELUS International world-class workspace is designed to celebrate Ilongo culture, taking design inspiration from Iloilo's rich heritage, famous landmarks, treasured historical buildings, the region's natural scenery and even local cuisine. The new site's design features colorful murals by local artists that were created to inspire team productivity through striking Ilongo creativity.
"Our new TELUS Iloilo City delivery center was a uniquely exciting project to design and conceptualize. Knowing how the office becomes a second home to our team members, it was important that the design of our new workplace reflects the amazing culture of our hosting city, the work culture that we encourage at TELUS International Philippines as well as our values as a company. The unique experience of working at TELUS Iloilo City is something we want each member of our team to feel, " explained Pia Zapata, TELUS International Philippines Facilities Director.
The new workplace is thoughtfully designed to encourage collaboration and creativity, from the site's workstations to the themed meeting room, where murals of local artistic landmarks and scenery add to the energy of the collaboration spaces where team members and clients come together.
At the elevator lobby on Level 14, visitors will find designs that depict a mix of modern and natural textures, giving onlookers and visitors a coastal feel within the office. Reflective ceiling elements, were inspired by bubbles with accent colors of the corals.
The reception and waiting area will surprise visitors with a 3D Map of Southeast Asia, highlighting the Philippines and the story of Maragtas, which features the history of Panay coming from the first inhabitants and Bornean immigrants.
The whole office makes use of indigenous materials such as rattan and 'solihiya' to imbibe that truly local culture of Iloilo, as a province. From the reception and waiting area of Level 15, visitors are able to see vibrant hues of violet and purple to illustrate the spirited people of Iloilo, adding to that is the reclaimed wood and terrazzo stone features that give the space a more modern industrial appeal.
Collaboration areas, meeting rooms, focus rooms, and board rooms across all three floors occupied by TELUS Iloilo City are inspired by the details of historical sights of the province, handicrafts and fiber designs, local crafts, as well as attractions of the province.
Another signature of TELUS International touch in the latest delivery center are the unique and Instagram worthy themed meeting rooms. Meetings are always inspiring and fun when they take place in skateboarding, wall-climbing, biking or surfing themed meeting rooms. TELUS Iloilo also has meeting rooms that transport team members to the wetlands of Iloilo, Islas de Gigantes, Carmina Balay nga Bato and the Balbagon Islands.
The view from the office windows includes sights and landmarks distinct to Iloilo, including Jaro Cathedral and Belfry, Iloilo River Esplanade, and Balaan Bukid (Holy Mountain Shrine) of Guimaras Island.
The fun, thoughtful and inclusive work environment is a fitting backdrop not just to be the flurry of daily activity that takes place at TELUS International Philippines' latest delivery center, but also for the training and growth programs that are part of the team's professional and personal development.
Safety and health considerations are just as important as the inspiring aesthetics and collaborative environment at TELUS Iloilo City. Local and international safety protocols such as physical distancing, regular deep facilities cleaning, and the wearing of personal protective equipment are strictly enforced and followed. Additional safety measures are also implemented to keep team members safe and well, including ensuring all team members have accessed to a free COVIDB19 vaccine as well as free shuttle services with physical barriers between passengers and reduced passenger capacity to enable physical distancing.
'"We are happy to bring our caring culture to Iloilo and provide employment opportunities to more Filipinos in this city, " Catura added.
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